Logistics & Customer Service Administrator — End-to-End Ops

Thorn Baker Group; Bingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On-site gym and games room

Free on-site parking

Newly renovated office

33 days annual leave including bank/ho

Job summary

Thorn Baker Industrial Recruitment are recruiting a Logistics & Customer Service Administrator for a busy distribution company in the Bingham area of Nottingham. The role blends customer service, logistics and stock administration to keep orders, stock and day-to-day operations running smoothly.

You'll be the point of contact for queries, deliveries, returns and courier issues, with a varied role offering responsibility and opportunities to solve problems from start to finish.

Qualifications

• Previous experience in customer service, logistics, order processing or a similar administration role.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Good IT skills and confidence using email and business systems.

Responsibilities

• Responding to customer emails and queries relating to orders, deliveries and returns
• Providing customers with accurate updates on orders and delivery times
• Managing the end-to-end returns process, including checking returned goods and updating stock
• Investigating stock discrepancies and making inventory adjustments
• Liaising with couriers regarding collections, deliveries and failed or delayed shipments
• Chasing outstanding deliveries and resolving issues with courier companies
• Raising and following up delivery investigations and claims where required
• Managing customer and operational queries relating to Amazon orders
• Monitoring orders and taking action where issues arise
• Working closely with internal teams, couriers and other stakeholders to resolve problems
• Supporting general stock control and logistics administration

Skills

Customer service

Logistics

Administration

Order processing

Communication skills

Attention to detail

Job description

Thorn Baker Industrial Recruitment are recruiting a Logistics & Customer Service Administrator for a busy distribution company in the Bingham area of Nottingham. The role blends customer service, logistics and stock administration to keep orders, stock and day-to-day operations running smoothly.

You'll be the point of contact for queries, deliveries, returns and courier issues, with a varied role offering responsibility and opportunities to solve problems from start to finish.