Customer Service & Logistics Administrator

Thorn Baker Group; Bingham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

On-site gym and games room

Free on-site parking

Newly renovated office

33 days annual leave including bank/ho

Job summary

Thorn Baker Industrial Recruitment are recruiting a Logistics & Customer Service Administrator for a busy distribution company in the Bingham area of Nottingham. The role blends customer service, logistics and stock administration to keep orders, stock and day-to-day operations running smoothly.

You'll be the point of contact for queries, deliveries, returns and courier issues, with a varied role offering responsibility and opportunities to solve problems from start to finish.

Qualifications

• Previous experience in customer service, logistics, order processing or a similar administration role.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Good IT skills and confidence using email and business systems.

Responsibilities

• Responding to customer emails and queries relating to orders, deliveries and returns
• Providing customers with accurate updates on orders and delivery times
• Managing the end-to-end returns process, including checking returned goods and updating stock
• Investigating stock discrepancies and making inventory adjustments
• Liaising with couriers regarding collections, deliveries and failed or delayed shipments
• Chasing outstanding deliveries and resolving issues with courier companies
• Raising and following up delivery investigations and claims where required
• Managing customer and operational queries relating to Amazon orders
• Monitoring orders and taking action where issues arise
• Working closely with internal teams, couriers and other stakeholders to resolve problems
• Supporting general stock control and logistics administration

Skills

Customer service

Logistics

Administration

Order processing

Communication skills

Attention to detail

Job description

Thorn Baker Industrial Recruitment are currently recruiting for a Logistics & Customer Service Administrator to join a busy and well-established distribution company based in the Bingham area of Nottingham.

This is a varied, hands-on role combining customer service, logistics and stock administration. You'll be the point of contact for customer queries, deliveries, returns and courier issues, while also helping to keep orders, stock and day-to-day operations running smoothly.

If you're someone who enjoys solving problems, keeping things organised and seeing an issue through from start to finish, this could be a great opportunity.

What's on offer?

• £28,000 - £30,000 per annum

• Monday-Friday, 9am-5pm

• 33 days annual leave including bank holidays

• On-site gym and games room

• Free on-site parking

• Newly renovated office

• Varied role with plenty of responsibility

What will you be doing?

• Responding to customer emails and queries relating to orders, deliveries and returns

• Providing customers with accurate updates on orders and delivery times

• Managing the end-to-end returns process, including checking returned goods and updating stock

• Investigating stock discrepancies and making inventory adjustments

• Liaising with couriers regarding collections, deliveries and failed or delayed shipments

• Chasing outstanding deliveries and resolving issues with courier companies

• Raising and following up delivery investigations and claims where required

• Managing customer and operational queries relating to Amazon orders

• Monitoring orders and taking action where issues arise

• Working closely with internal teams, couriers and other stakeholders to resolve problems

• Supporting general stock control and logistics administration

What are we looking for?

We're looking for someone who is organised, proactive and confident dealing with customers and operational issues.

You should have:

• Previous experience in customer service, logistics, order processing or a similar administration role

• Good written and verbal communication skills

• Strong attention to detail and the ability to manage multiple priorities

• Good IT skills and confidence using email and business systems

• A proactive approach to problem-solving

• The ability to work independently and take ownership of tasks

• Experience with stock, inventory, returns, deliveries or courier management would be advantageous

Interested?

If you're looking for a varied role where no two days are quite the same and you'd like to join an established and growing business,

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