Customer Service & Admin Specialist – Logistics (Rugby)

Warrens; Rugby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave – 28 days inclusive of H

Pension scheme – 4% employee and 4%

Life Assurance - 2x annual salary

Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition

Everyday discounts via benefits

Job summary

Warrens in Rugby is seeking a Customer Service Administrator to join our team on a full-time permanent basis. You will provide excellent service to customers and clients and contact customers regarding orders; daily handling of customer returns and supporting admin tasks across the business.

Working hours are 9am-5pm, any 5 in 7 days, with the potential for busy peak periods. The role emphasizes strong communication, organisation, and a proactive approach to delivering customer satisfaction.

Qualifications

• Strong communication skills and ability to build rapport.
• Computer literate with MS Office knowledge.
• Excellent organisational skills in busy environments.
• Flexible and adaptable; able to peak periods.
• Able to meet tight deadlines and manage time.

Responsibilities

• Point of contact for all customer queries.
• Respond to customer service emails.
• Contact customers regarding order queries.
• Communicate delivery times and options.
• Update clients on previous orders.
• Handle daily customer returns.
• Ensure reports are completed and shared with stakeholders.
• Record non-conformances and feed back for corrective action.
• Circulate reports to relevant stakeholders.
• Perform other admin tasks as required by the Customer Contract Manager.

Skills

Strong communication

MS Office

Organisational skills

Flexible/adaptable

Deadline-driven

Tools

MS Office

Job description

Warrens in Rugby is seeking a Customer Service Administrator to join our team on a full-time permanent basis. You will provide excellent service to customers and clients and contact customers regarding orders; daily handling of customer returns and supporting admin tasks across the business.

Working hours are 9am-5pm, any 5 in 7 days, with the potential for busy peak periods. The role emphasizes strong communication, organisation, and a proactive approach to delivering customer satisfaction.