Logistics Customer Service & Admin Coordinator

Culina Group Limited; Rugby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual Leave - 28 days

Pension scheme - 4% employee and 4% 0%

Life Assurance - 2 x annual salary

Wellness – Employee Assistance Program

Eye Care Vouchers

Reward & Recognition

Everyday discounts

Job summary

Warrens, part of Culina Group, is recruiting a Customer Service Administrator for a full-time role in Rugby. You will be the first point of contact for customers, handle order queries, process returns, and support teams with administration as needed.

Working hours are 9am-5pm across any 5 days in a 7-day period. The role requires strong communication, good MS Office skills, and the ability to manage deadlines in a busy logistics environment.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Responsibilities

• Point of call for all customer queries.
• Responding to customer service emails.
• Contacting customers regarding order queries.
• Communicating delivery times and options.
• Updating clients on previous orders.
• Customer returns – dealing with returns daily and handling as required.
• Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
• Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Contract Manager.

Skills

Communication

MS Office

Organisational skills

Flexibility

Deadline management

Tools

MS Office

Job description

Warrens, part of Culina Group, is recruiting a Customer Service Administrator for a full-time role in Rugby. You will be the first point of contact for customers, handle order queries, process returns, and support teams with administration as needed.

Working hours are 9am-5pm across any 5 days in a 7-day period. The role requires strong communication, good MS Office skills, and the ability to manage deadlines in a busy logistics environment.