Customer Service Executive

Brellis Recruitment Ltd; Royal Leamington Spa; On-site; GBP 26,000 - 29,000; Full time

Job summary

Warwick hiring location: Leamington Spa area; Brellis Recruitment Ltd partners with a manufacturing business seeking a Customer Service Executive. This fully office-based role operates five days a week, 8am to 5pm, with a one‑hour lunch.

You will be the main contact for a portfolio of smaller accounts, guiding them from quote through to delivery. The role blends customer support with internal sales administration.

Qualifications

• Experience in customer service, sales support or internal sales.
• Comfortable using ERP/order management systems and MS Office.
• Clear communicator who explains technical information simply.

Responsibilities

• Onboard customers and guide them through online ordering platforms.
• Create and follow up quotes and convert them to manufacturing orders.
• Manage order documentation from PO to delivery and shipping.
• Coordinate between customers and production/logistics and update timelines.
• Handle day-to-day queries by email and chat and troubleshoot as needed.
• Process and check invoices with freight and logistics partners.
• Generate new leads and support the sales team with enquiries.
• Log and progress complaints to resolution.

Skills

Customer service

Sales support

Communication

Multitasking

IT literacy

Tools

ERP/order management systems

MS Office

Job description

Warwick | £26,000 to £29,000 per annum | Full time, based in the office five days a week (no remote or hybrid working)

We're working with a fast growing manufacturing business based in Leamington Spa who are looking for a Customer Service Executive to join their team. This is a fully office based role, Monday to Friday, working core hours of 8am to 5pm with an hour for lunch. It's a varied role that blends customer support with internal sales administration, ideal for someone who enjoys being the main point of contact for customers while also handling the process behind the scenes.

You'll be the first point of contact for a portfolio of smaller accounts, helping them get set up, guiding them through the company's systems and platforms, and making sure their orders run smoothly from quote through to delivery.

What you'll be doing as a Customer Service Executive :

• Supporting customers through onboarding, showing them how to use the company's online ordering platform and systems
• Creating and following up on quotes, and turning these into manufacturing orders once approved
• Keeping on top of order documentation, from purchase orders to delivery and shipping paperwork
• Acting as the go between for customers and the production and logistics teams, keeping everyone updated on timelines
• Handling day to day customer queries by , email and chat, and troubleshooting where needed
• Processing and checking invoices, including working with freight and logistics partners
• Generating new leads and supporting the wider sales team with new business enquiries
• Logging and progressing any complaints or issues through to resolution

What we're looking for in a Customer Service Executive :

• Previous experience in a customer service, sales support or internal sales role, ideally within a business to business environment
• Comfortable using ERP or order management systems, along with good general IT skills including Microsoft Office
• Clear, confident communicator who can explain technical or process related information simply
• Well organised, able to juggle multiple accounts and priorities at once
• A proactive, solutions focused approach, happy to pick up the as well as respond to emails
• Experience in a manufacturing, industrial or production environment would be an advantage but isn't essential

This is a great opportunity to join a growing, friendly team where no two days are the same, with genuine progression as the business continues to expand.

INDL