Customer Delivery & Service Coordinator

Universal Business Team; Waverley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Profit share bonus scheme

Job summary

Universal Business Team in Cranleigh is seeking a Customer Services Executive to own the end-to-end order journey from initial enquiry to delivery planning and post‑delivery follow-up. This office-based, 12-month maternity cover role offers a fast-paced environment and a direct link between customers, sales, and operations.

The successful candidate will manage orders, maintain records, and keep customers updated through every stage while collaborating with物流 and logistics teams.

Qualifications

• Experience in customer service and order processing in a fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident using Microsoft Office and ERP systems.
• Calm, professional approach under pressure.
• Strong written and verbal communication skills.
• Proactive mindset with ownership to see tasks through to completion.

Responsibilities

• Manage customer orders from quotation through to completion.
• Ensure all order details are accurate before processing.
• Set up and maintain customer records within internal systems.
• Keep customers updated throughout the order process.
• Coordinate with operations to ensure smooth fulfilment.
• Check stock availability and support delivery planning.
• Book and confirm delivery dates with customers.
• Handle inbound communications across phone, email, and other channels.
• Manage shared inboxes and ensure timely responses.
• Follow up after delivery to confirm receipt and successful unloading.

Skills

Customer service

Order processing

Organisational skills

Communication skills

Proactive mindset

Ownership

Tools

Microsoft Office

ERP systems

Job description

Universal Business Team in Cranleigh is seeking a Customer Services Executive to own the end-to-end order journey from initial enquiry to delivery planning and post‑delivery follow-up. This office-based, 12-month maternity cover role offers a fast-paced environment and a direct link between customers, sales, and operations.

The successful candidate will manage orders, maintain records, and keep customers updated through every stage while collaborating with物流 and logistics teams.