Customer Support Executive - Remote & Flexible

Logistics; Royal Tunbridge Wells; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health Cash Plan for all employees

Private Medical Insurance for managers

Employee Assistance Programme and MHFA

Enhanced Family Leave policy

Flexible and remote working

Two paid days off per year for charity

Job summary

Logistics UK is seeking a Customer Support Executive to join our friendly team in Tunbridge Wells. You will be the first point of contact for customers, handling enquiries by phone and email, and ensuring professional, helpful interactions across a range of services.

You will support members, manage enquiries, promote services, and identify opportunities to grow customer relationships. The role involves coordinating with teams across the business to deliver an exceptional customer experience

Qualifications

• Customer-focused approach and passion for helping people.
• Excellent communication and telephone skills.
• Strong computer literacy and good numerical ability.
• Proactive and positive attitude with initiative.
• Excellent organisational skills and attention to detail.
• Ability to prioritise workload and meet deadlines in a busy environment.
• Team-focused mindset and willingness to support colleagues.

Responsibilities

• Manage inbound customer enquiries via phone and email, taking ownership through to resolution.
• Provide support to members and customers not on account management.
• Follow up on web and general enquiries to identify customer needs and opportunities.
• Support membership and contract renewals, and promote relevant products and services.
• Identify opportunities to upsell and cross-sell across the product portfolio.
• Assist with event bookings and administration.
• Manage training course bookings and related administration.
• Assist Finance Team with invoice queries and overdue payment processes.
• Maintain accurate customer records and communications in the CRM system.
• Meet service level agreements and support colleagues across the business.
• Uphold core values of Excellence, Dynamism, Togetherness and Reputation.

Skills

Customer focus

Communication skills

Numerical ability

Initiative

Organisational skills

Time management

Team player

Tools

CRM systems

MS Office

Job description

Logistics UK is seeking a Customer Support Executive to join our friendly team in Tunbridge Wells. You will be the first point of contact for customers, handling enquiries by phone and email, and ensuring professional, helpful interactions across a range of services.

You will support members, manage enquiries, promote services, and identify opportunities to grow customer relationships. The role involves coordinating with teams across the business to deliver an exceptional customer experience