Local Service Manager - Tier 1

Sanctuary Group; London Borough of Hackney; Sur place; GBP 42 000 - 45 000; Plein temps

Avantages offerts par ce poste

25 days holiday

Brand-new service opportunity

Senior leadership & development

Competitive salary & benefits

Ongoing training & professional growth

Employer pension contributions

Discounts from major retailers

Health & well-being plans

Life assurance

Flexible working options

Cycle to Work scheme

Learning & development opportunities

Résumé du poste

Sanctuary Group is hiring a Local Service Manager for our Mental Health Supported Living service in London. You will lead a team to deliver high-quality, person-centred support, ensure compliance with regulations, and collaborate with healthcare professionals and families to promote independence and wellbeing.

This role requires at least 12 months of managing Housing & Mental Health and involves overseeing staffing, risk management, and service user outcomes in a not-for-profit environment.

Qualifications

• Minimum 12 months' experience in managing Housing & Mental Health.

Responsabilités

• Provide strong, values-led leadership to the service team
• Ensure delivery of safe, effective, and person-centred support
• Oversee support planning, risk management, and service user outcomes
• Maintain compliance with relevant legislation
• Manage staffing, recruitment, training, and performance
• Work collaboratively with healthcare professionals, families, and external partners.

Connaissances

Leadership

Communication

Regulatory knowledge

Risk management

Staffing management

Formation

Mental Health Practitioner background (RMN/SW/OT)

Description du poste

As the Local Service Manager, you will be responsible for the overall management and development of the service, ensuring high-quality, person-centred support that promotes independence, recovery, and wellbeing. You will lead a team of support staff, maintain compliance with regulatory standards, and build strong relationships with stakeholders. Lead with purpose, inspire independence.

Key Responsibilities

• Provide strong, values-led leadership to the service team
• Ensure delivery of safe, effective, and person-centred support
• Oversee support planning, risk management, and service user outcomes
• Maintain compliance with relevant legislation
• Manage staffing, recruitment, training, and performance

Work collaboratively with healthcare professionals, families, and external partners.

We are looking for an enthusiastic and driven individual who is committed to delivering high-quality mental health support.

Minimum of 12 months' experience in managing Housing & Mental Health.

Key Requirements

• Excellent understanding of acute mental health conditions and recovery-focused approaches
• Strong leadership, organisational, and communication skills
• Housing management experience
• Ability to manage teams and drive service quality
• Knowledge of safeguarding, risk management, and regulatory requirements
• Desirable: Qualification or background as a Mental Health Practitioner (e.g. RMN, Social Worker, OT)

Local Service Manager - Mental Health Supported Living Services Park Lodge, 251 Victoria Park Road, London E9 7BQ

Salary: £42,342 - £44,573 per annum, Contracted 37.5 hours per week.

We're proud to be recognised as the 2025 Housing with Care Employer of the Year and we're excited to welcome a new Local Service Manager to our vibrant disability service at Park Lodge, 251 Victoria Park Road, London E9 7BQ.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally. We are excited to be launching a new supported living service for individuals with mental health needs and are looking for a passionate and experienced manager to lead and shape this service from the outset.

Benefits

• At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata
• Opportunity to shape a brand-new service
• Supportive senior leadership and development opportunities
• Competitive salary and benefits package
• Ongoing training and professional development
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.