Deputy Local Service Manager

Sanctuary Group; Lowestoft; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave pro rata (rising

Pension scheme matched up to 7%

Health and wellbeing support

Life insurance

Enhanced parental leave and childcare

Job summary

Sanctuary Group in Lowestoft is seeking a Deputy Local Service Manager to lead a compassionate, community-focused team supporting people with a disability.

You will recruit and develop staff, ensure compliant services, and work with the Local Service Manager to manage homes/voids while maintaining health and safety and fostering strong relationships with customers and partners.

Qualifications

• NVQ Level 3 in Health and Social Care or equivalent.
• Strong communication skills and ability to work under pressure.
• Knowledge of support planning, risk assessment and safeguarding.
• Confident using IT systems and supporting people with disabilities.

Responsibilities

• Manage, recruit and develop your team, ensuring effective rotas and training.
• Promote best practice so quality support is delivered every day.
• Make sure systems are in place and services meet compliance standards.
• Support the Local Service Manager with managing and marketing homes/voids.
• Maintain health and safety and build positive relationships with customers and partners.

Skills

Strong communication

Support planning

Risk assessment

Safeguarding

Education

NVQ Level 3 in Health and Social Care or equivalent

Job description

Salary: £29,230.50 per year Rising to £30,751.50 after 12

Requisition: 230233

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Deputy Local Service Manager

Clover Court, Clapham Road South, Lowestoft, NR32 1RB

£29,230.50 per year Rising to £30,751.50 after 12 months proficient

Lead change that truly matters

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Deputy Local Service Manager to our vibrant CQC-registered disability service at Clover Court, Clapham Road South, Lowestoft, NR32 1RB.

You’ll be part of a compassionate, community-focused team supporting people with a disability, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Manage, recruit and develop your team, ensuring effective rotas and training
• Promote best practice so quality support is delivered every day
• Make sure systems are in place and services meet compliance standards
• Support the Local Service Manager with managing and marketing homes/voids
• Maintain health and safety and build positive relationships with customers and partners
• Management or supervisory experience in a social care setting
• NVQ Level 3 in Health and Social Care or equivalent
• Strong communication skills and ability to work under pressure
• Knowledge of support planning, risk assessment and safeguarding
• Confident using IT systems and experienced in supporting people with disabilities

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and pension scheme matched up to 7%, we’ve created a package to help you thrive:

• 33 days’ annual leave pro rata (rising to 38, including bank holidays)
• occupational sick pay linked to length of service
• pension scheme matched up to 7%

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Enhanced Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.