Guest Services Ambassador

WSH Group; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Refer a Friend Bonus Scheme

24-hour personal helpline forEmployees

Choices discounts platform

Training Academy

Job summary

Portico is seeking a Guest Services Ambassador near Moorgate to join a globally recognised law firm’s new workplace. You will be the first friendly face guests see, delivering a warm, confident welcome and supporting reception, events and switchboard duties.

This role suits someone who thrives on movement and human connection in a fast-paced environment. You’ll help shape the culture of the brand-new space and ensure every interaction is inclusive, engaging and memorable.

Qualifications

• Naturally warm, confident, and people-focused.
• Experienced in customer service, hospitality, or front-of-house roles.
• Skilled in communication, organisation, and problem-solving.
• Comfortable juggling multiple tasks while staying calm and polished.
• Passionate about delivering exceptional service and creating meaningful connections.
• Familiar with room booking systems and workplace coordination.

Responsibilities

• Delivering a 5* welcome experience from the moment guests arrive.
• Supporting reception, events, and switchboard operations with professionalism and flair.
• Building strong relationships with internal teams and external visitors.
• Managing room reservations and ensuring spaces are set up to the highest standard.
• Staying agile and adaptable to the changing needs of the day.
• Creating a warm, inclusive, energising atmosphere throughout the workplace.

Skills

Customer service

Hospitality

Communication

Organization

Problem solving

Multitasking

People skills

Tools

Room booking systems

Job description

Portico is defined by our unique culture - One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Our client, a globally recognised law firm based just moments from Moorgate Station, has opened the doors to a stunning new workplace. And we are looking for an exceptional Guest Services Ambassador to help bring this vibrant space to life.

About the Role

This is a dynamic, people-focused position that blends reception, lobby hosting welcome services, events support, and switchboard duties. No two days will look the same.

You will be the first friendly face everyone sees - colleagues, clients, and visitors alike. You'll set the tone with warmth, confidence, and a proactive approach that makes every interaction feel effortless.

This role is perfect for someone who thrives on movement, variety, and human connection. You'll be a calm, approachable presence in a fast-paced environment, always ready to step in, support the team, and elevate the guest experience.

What You'll Be Doing

• Delivering a 5* welcome experience from the moment guests arrive
• Supporting reception, events, and switchboard operations with professionalism and flair
• Building strong relationships with internal teams and external visitors
• Managing room reservations and ensuring spaces are set up to the highest standard
• Staying agile and adaptable to the changing needs of the day
• Creating a warm, inclusive, energising atmosphere throughout the workplace

You won’t just be greeting guests. You will be shaping the culture of a brand-new workplace. Your presence, energy, and professionalism will help create an environment that’s inclusive, inspiring, and memorable.

Shift pattern: 40 hour per week, with shifts usually falling between 7am-10pm from Monday to Friday.

Salary: £33,279

Qualifications

What We're Looking For

You'll shine in this role if you are:

• Naturally warm, confident, and people-focused
• Experienced in customer service, hospitality, or front-of-house roles
• Skilled in communication, organisation, and problem-solving
• Comfortable juggling multiple tasks while staying calm and polished
• Passionate about delivering exceptional service and creating meaningful connections
• Familiar with room booking systems and workplace coordination

If you love fast-paced environments, thrive on human interaction, and want to be part of something transformative, we'd love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.