Lobby Ambassador

Mitie Group; Newbury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Access to Choices benefits platform

Dental insurance

Dining cards

MiDeals discounts

Cycle-to-work

Life cover

Mitie Stars recognition

Training and development opportunities

Job summary

Mitie Group is seeking a personable Lobby Ambassador for a high-profile corporate workplace in Newbury. You will create a welcoming first impression, manage guest registrations and help guests navigate the site.

No prior reception experience is required, but a warm, confident personality and strong guest-service instincts are essential. You may come from beauty, retail, hospitality, fitness, events or customer service.

Qualifications

• You don’t need to have worked on Reception before.
• We’re much more interested in who you are and how you make people feel.
• Experience in beauty, retail, hospitality, gyms or leisure, events, acting or performance would be welcomed, but it isn’t essential.

Responsibilities

• Give every guest a warm, confident and personal welcome.
• Know who is arriving and prepare for visits in advance.
• Support guest registration, passes, lanyards and check-in.
• Keep hosts informed and help guests navigate the workplace.
• Make sure Reception, guest meeting rooms and client-facing spaces are beautifully presented and ready.
• Support refreshments, room preparation and basic AV checks.
• Help deliver a seamless guest experience during visits and events.
• Work closely with Security, Hospitality, AV and the wider workplace team.
• Stay calm, think on your feet and take ownership when plans change.
• Follow all required safety, security and guest access procedures.

Job description

Better places, thriving communities.

Lobby Ambassador

Location: Newbury

Hours: 40 hours per week | Shift-based between 7:30am and 6:00pm

Be the person who turns an arrival into a welcome.

We're looking for warm, confident and naturally engaging people to join our Signature team at a prestigious corporate workplace in Newbury.

This isn't a traditional reception role. We're looking for personality, not necessarily reception experience.

You might currently work in hospitality, retail, beauty, fitness, leisure, events, customer service or another people-facing environment. What matters most is that you genuinely enjoy meeting people, can quickly build rapport and instinctively know how to make someone feel welcome.

What You'll Do

As a Lobby Ambassador, you'll help create a brilliant experience from the moment a guest arrives to the moment they leave.

You'll

• Give every guest a warm, confident and personal welcome
• Know who is arriving and prepare for visits in advance
• Support guest registration, passes, lanyards and check-in
• Keep hosts informed and help guests navigate the workplace
• Make sure Reception, guest meeting rooms and client-facing spaces are beautifully presented and ready
• Support refreshments, room preparation and basic AV checks
• Help deliver a seamless guest experience during visits and events
• Work closely with Security, Hospitality, AV and the wider workplace team
• Stay calm, think on your feet and take ownership when plans change
• Follow all required safety, security and guest access procedures.

Who are we looking for?

• You don't need to have worked on Reception before.
• We're much more interested in who you are and how you make people feel.
• You'll thrive in this role if you:
• Are naturally warm, friendly and approachable
• Love meeting people and starting conversations
• Have personality and confidence while remaining professional
• Notice the small details that make a big difference
• Are organised, reliable and comfortable taking ownership
• Can think on your feet and respond positively when things change
• Communicate well and enjoy being part of a team
• Are comfortable learning new technology and systems
• Want to learn, develop and build a career in workplace and guest experience.
• Experience in beauty, retail, hospitality, gyms or leisure, events, acting or performance, customer service or another people-facing role would be welcomed, but it isn't essential.

Become a Moment Maker

At Signature, we use Momentology® to intentionally create moments that shape how people experience the workplace.

As a Lobby Ambassador, you'll become a Moment Maker learning how to read the situation, personalise your approach, remove friction and create memorable experiences through the everyday interactions that matter.

Because you're not simply checking someone in. You're making them feel expected.

Why join Signature?

• This is a brilliant opportunity to start or develop a career in guest and workplace experience within a high-profile corporate environment in Newbury.
• You'll join a team where personality is valued, development is encouraged and you'll have the opportunity to build experience across guest hosting, meeting spaces and events.
• Every welcome matters. Every visit counts.
• If you're someone who loves people, brings energy and personality to every interaction and takes pride in making others feel comfortable and looked after, we'd love to hear from you.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

• We have a virtual GP on hand for you and members of your household.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• For example, you could access 50% of your earned pay before payday for a small fee.
• Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle.
• You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
• And we have a cycle-to-work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work.
• There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
• We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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