Workplace Experience Ambassador

Mitie; Newbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Mitie Signature in Newbury is seeking a proactive Workplace Experience Ambassador to create a welcoming, connected and well-cared-for workspace. You’ll be out in the workplace, engaging with people and owning the employee experience on a day-to-day basis.

You’ll build relationships, run floor walks, ensure spaces are ready, welcome new starters and deliver monthly activations while working with Cleaning, Security, IT and Events. This role emphasizes ownership and a people-first mindset.

Qualifications

• Outgoing and proactive attitude with strong interpersonal skills.
• Experience in customer service or people-focused roles.
• Willingness to be visible and engaging in the workplace.

Responsibilities

• Build relationships with employees and be a go-to person for workplace support.
• Complete daily floor walks and ensure spaces are ready.
• Spot issues early and own communication to resolution.
• Welcome and support new starters.
• Plan and deliver monthly workplace activations.
• Create engaging workplace content for Viva Engage.
• Coordinate with Cleaning, Security, IT, and Events.
• Support workplace administration, ordering and stock management.
• Help colleagues find the right space, service or support.
• Take ownership of the overall experience.

Skills

People skills

Communication

Customer service

Hospitality mindset

Tools

Viva Engage

Job description

We're looking for energetic, proactive and naturally engaging people to join our Signature team at a high-profile corporate workplace in Newbury.

As a Workplace Experience Ambassador, you'll be at the heart of the employee experience, making sure the workplace feels welcoming, connected, well cared for and easy to use every day.

This isn't a role where you wait behind a desk for someone to ask for help.

You'll be out in the workplace, talking to people, spotting what could be better and taking ownership to make it happen.

What you'll do

You'll become a visible and trusted presence across the workplace, helping make every working day a better experience.

• -Build relationships with employees and become a go-to person for workplace support
• -Complete daily floor walks, looking at the workplace through the eyes of the people using it
• -Make sure meeting rooms, collaboration spaces, wellbeing areas, tea points and shared spaces are ready and working as they should
• -Spot issues early, raise them with the right teams and own the communication through to resolution
• -Welcome and support new starters as they get to know the workplace
• -Plan and deliver monthly workplace activations that bring people together and build community
• -Create engaging workplace content and posts for Viva Engage
• -Listen to employee feedback and use it to help improve the workplace experience
• -Coordinate with teams including Cleaning, Security, Engineering, Hospitality, IT and Events
• -Support workplace administration, ordering and stock management
• -Help colleagues find the right space, service or support for what they need.
• -You may not personally fix every issue, but you'll always take ownership of the experience.

Who are we looking for?

• -We're interested in your personality, attitude and ability to connect with people.
• -You might currently work in workplace experience, hospitality, retail, fitness, leisure, community, events, customer service or another people-focused environment.

You'll thrive in this role if you:

• -Genuinely enjoy helping people
• -Build relationships and rapport naturally
• -Are confident approaching and engaging with different people
• -Notice the small items that others might miss
• -Take ownership rather than simply passing problems on
• -Are creative and enjoy finding new ways to engage people
• -Are organised and comfortable managing different priorities
• -Stay calm, positive and solutions-focused when things change
• -Enjoy bringing people together and creating a sense of community
• -Are comfortable using technology and collaboration tools
• -Take pride in creating spaces that feel welcoming and cared for.
• -Experience in facilities management or workplace operations is welcome, but it isn't essential. We're looking for someone with the right mindset who wants to learn, develop and make a real difference to how people experience their workplace.

Become a Moment Maker

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.

As a Workplace Experience Ambassador, you'll become a Moment Maker, learning how to understand what people need, remove friction, create connection and turn everyday interactions into moments that matter.

It could be helping a new starter feel at home, resolving an issue before it becomes a frustration, bringing colleagues together through an activation or simply noticing that someone needs support.

The small moments add up to a great workplace experience.

This is an opportunity to have a visible impact on the employee experience at a major corporate workplace in Newbury.

You'll have the opportunity to:

• -Create real impact by seeing the difference your actions make every day
• -Build community through events, activations and employee engagement
• -Develop through Momentology® and build your skills in workplace and experience delivery
• -Work across different teams and learn how a large workplace operates
• -Grow your career across workplace experience, employee engagement and operations.
• -You won't just work in the workplace. You'll help bring it to life.
• -If you're someone who loves people, brings energy, notices what could be better and takes ownership to make things happen, we'd love to hear from you.
• -Come and help us create a workplace where people feel welcomed, connected, supported and able to do their best work.