LLE Information Manager

University of East Anglia; Norwich; Hybride; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Flexible working options

39 days annual leave including Bank Ho

Athena Swan Silver

Résumé du poste

The University of East Anglia is seeking an LLE Information Manager to lead and coordinate frontline information services across teaching, research and engagement activities. The role emphasizes customer-focused delivery, strong people management, and continuous service improvement in a busy front-facing environment.

You will operate in a flexible, prospective hybrid pattern, with an emphasis on inclusive information services and excellent interpersonal communication to support diverse users.

Qualifications

• Experience managing frontline information services in a busy setting.
• Strong interpersonal and communication skills with a customer-focused approach.
• Commitment to inclusive, high-quality information service delivery.

Responsabilités

• Coordinate and improve frontline information services for teaching, research and engagement.
• Manage operations and people to ensure consistent, high-quality service.
• Support colleagues in delivering user-centric information support.

Connaissances

People management

Front-facing experience

Interpersonal skills

Communication skills

Description du poste

The LLE Information Manager will be responsible for the effective management, coordination, and continuous improvement of frontline information services within LLE. The role ensures the consistent delivery of a high-quality, inclusive, and customer-focused service supporting the University's teaching, research, and engagement activities.

You will have strong operational and people management skills, experience of working in a busy front-facing environment, excellent interpersonal and communication skills and a commitment to high-quality, inclusive customer service.

This full-time post is available immediately on an indefinite basis. The working pattern for this role is 1pm - 9pm, Monday to Friday.

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Further information on our great benefits package, including 39 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our page.

Closing date: 26 October 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

£31,236 per annum, with an annual increment up to £37,694 per annum.