LLE Information Manager (SC5057)

UEA; Norwich; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme with life cover

Wellbeing and health services

LinkedIn Learning access

Job summary

University of East Anglia invites applications for an LLE Information Manager in the Library and Learning Enhancement Division. The role oversees frontline information services, coordinating activities and driving continuous improvement to support teaching, research and engagement.

You will lead a busy front-facing team with strong operational and people-management responsibilities, delivering high-quality, inclusive customer service often in a busy environment.

Qualifications

• Strong operational and people management skills.
• Experience in a busy front-facing environment.
• Commitment to high-quality, inclusive customer service.

Responsibilities

• Manage, coordinate and continuously improve frontline information services within LLE.
• Ensure delivery of a high-quality, inclusive customer service supporting teaching, research and engagement.

Skills

People management

Front-facing service

Interpersonal skills

Communication

Job description

Library and Learning Enhancement Division

Salary will be £31,236 per annum, with an annual increment up to £37,694 per annum.

Library and Learning Enhancement Division (LLE)

LLE Information Manager
Ref: SC5057
Salary on appointment will be £31,236 per annum, with an annual increment up to £37,694 per annum.
We are seeking an LLE Information Manager to join us in Library and Learning Enhancement.

The LLE Information Manager will be responsible for the effective management, coordination, and continuous improvement of frontline information services within LLE.The role ensures the consistent delivery of a high-quality, inclusive, and customer-focused service supporting the University’s teaching, research, and engagement activities.

You will have strong operational and people management skills, experience of working in a busy front-facing environment, excellent interpersonal and communication skills and a commitment to high-quality, inclusive customer service.

This full-time post is available immediately on an indefinite basis. The working pattern for this role is 1pm - 9pm, Monday to Friday.
UEA offers a variety of flexible working options and although this role is advertised on a full‑time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Benefits include:

• 39 days annual leave inclusive of Bank Holidays and University Customary days (pro rata for part-time).
• Family and Work-life balance policies including hybrid working and considerable maternity, paternity, shared parental leave and adoption leave.
• Generous pension scheme with life cover for dependants, plus incapacity cover.
• Health and Wellbeing: discounted access to Sportspark facilities, relaxation rooms, 320 acres of rolling parkland, wellbeing walks, Wellbeing Ambassador network, on‑campus medical centre including NHS Dentist, Occupational Health and a 24/7 Employee Assistance Programme.
• Campus Facilities: Sportspark, library, nursery, supermarket, post office, bars and catering outlets.
• Exclusive shopping discounts to help cut the cost of household bills, childcare salary sacrifice scheme, Cycle to Work scheme and public transport discounts.
• Personal Development: unlimited access to LinkedIn Learning courses, specialist advice and training from our Organisational Development and Professional Learning Team.

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

Library and Learning Enhancement Division

Salary will be £31,236 per annum, with an annual increment up to £37,694 per annum.

Salary from £48,822 to £56,535 per annum pro rata

Salary on appointment will be £31,236 per annum, with an annual increment up to £37,694 per annum.