LLE Information Manager — Frontline Library Services

UEA; Norwich; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme with life cover

Wellbeing and health services

LinkedIn Learning access

Job summary

University of East Anglia invites applications for an LLE Information Manager in the Library and Learning Enhancement Division. The role oversees frontline information services, coordinating activities and driving continuous improvement to support teaching, research and engagement.

You will lead a busy front-facing team with strong operational and people-management responsibilities, delivering high-quality, inclusive customer service often in a busy environment.

Qualifications

• Strong operational and people management skills.
• Experience in a busy front-facing environment.
• Commitment to high-quality, inclusive customer service.

Responsibilities

• Manage, coordinate and continuously improve frontline information services within LLE.
• Ensure delivery of a high-quality, inclusive customer service supporting teaching, research and engagement.

Skills

People management

Front-facing service

Interpersonal skills

Communication

Job description

University of East Anglia invites applications for an LLE Information Manager in the Library and Learning Enhancement Division. The role oversees frontline information services, coordinating activities and driving continuous improvement to support teaching, research and engagement.

You will lead a busy front-facing team with strong operational and people-management responsibilities, delivering high-quality, inclusive customer service often in a busy environment.