Live Bingo Assistant Manager | Lead Host Teams
Buzz Group
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Benefits offered by this job
Job summary
Buzz Bingo is hiring a Live Bingo Assistant Manager at Nottingham Studios to lead and grow a team of Live Hosts and Chat Hosts. You will ensure engaging, compliant bingo sessions across online and retail channels, driving exceptional customer experiences and commercial success.
Reporting to the Customer Operations Manager - Live Bingo, you will support recruitment, onboarding and performance management while coordinating scheduling, promotions and daily operations to meet KPIs and deliver
Qualifications
- Proven experience leading customer-facing teams.
- Strong coaching and development abilities.
- Excellent customer experience mindset.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities
- Lead, coach and develop Live Hosts and Chat Hosts.
- Support recruitment, onboarding and performance management.
- Deliver engaging Live Bingo sessions and ensure top customer experiences.
- Manage social media activity, promotions and customer engagement initiatives.
- Oversee day-to-day operations, scheduling and reporting.
- Monitor KPIs and drive continuous improvement.
- Assist payroll and manage accurate customer payouts.
- Ensure gaming compliance and safer gambling policies.
Skills
Job description
Buzz Bingo is hiring a Live Bingo Assistant Manager at Nottingham Studios to lead and grow a team of Live Hosts and Chat Hosts. You will ensure engaging, compliant bingo sessions across online and retail channels, driving exceptional customer experiences and commercial success.
Reporting to the Customer Operations Manager - Live Bingo, you will support recruitment, onboarding and performance management while coordinating scheduling, promotions and daily operations to meet KPIs and deliver
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