Session Manager: Lead Club Experience & Team Growth

Buzz Bingo; Falmer; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Wellbeing app

NHS-approved Thrive App

Buzz Brilliance Awards

Buzz Learning platform

In-house training

Job summary

Buzz Bingo in Brighton is seeking a Session Manager to lead teams and ensure an outstanding customer experience across all club operations. The role includes running Bingo sessions, supervising staff, and maintaining high presentation standards on site.

You will join a team committed to safety and service in a lively leisure environment. The position requires flexible availability, including daytime, evenings, nights and weekends, with progression after probation.

Qualifications

• Proven track record delivering first-class customer service in person.
• Experience as a supervisor or team leader in retail, hospitality or leisure.
• Willingness to work across day, evening, late-night and weekend shifts.

Responsibilities

• Build rapport and relationships with customers.
• Be flexible across all Club areas: front of house, book sales, treasury, machines, bar and kitchen; maintain cleanliness and presentation.
• Run Bingo Sessions including supervising the operation and coaching the team.
• Create a safer gambling environment across all channels (online, in club, live).

Skills

Customer service

Supervisory experience

Communication

Flexibility

Hospitality/retail/leisure background

Job description

Buzz Bingo in Brighton is seeking a Session Manager to lead teams and ensure an outstanding customer experience across all club operations. The role includes running Bingo sessions, supervising staff, and maintaining high presentation standards on site.

You will join a team committed to safety and service in a lively leisure environment. The position requires flexible availability, including daytime, evenings, nights and weekends, with progression after probation.