Live Bingo Assistant Manager - Lead Hosts & Delight Players

Bada Bingo; Nottingham; À distance; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

Annual bonus

5 weeks annual leave plus public holdi

Holiday Buy Scheme

50% staff discount on bingo, food and软

Healthcare support

Mental wellbeing app

Learning and apprenticeship programmes

Employee recognition programme

Refer a Friend Scheme

Life Assurance and Pension

Mental Health Advocates

Résumé du poste

Buzz Bingo is seeking a Live Bingo Assistant Manager in Nottingham to lead a team of Live Hosts and Chat Hosts, ensuring engaging, compliant sessions across online and retail channels. You’ll drive recruitment, coaching and performance, delivering memorable customer experiences and value for players.

Reporting to the Customer Operations Manager - Live Bingo, you will manage day-to-day operations, monitor KPIs, and support payroll and cost control while upholding gaming compliance and safer

Qualifications

• Experience leading or coaching customer-facing teams.
• Strong people development and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritise effectively.
• A passion for customer experience, entertainment and team success.
• Experience in customer engagement, live operations, hospitality, retail or a similar environment.
• Knowledge of gaming compliance and safer gambling is desirable but not essential.

Responsabilités

• Leading, coaching and developing a team of Live Hosts and Chat Hosts.
• Supporting recruitment, onboarding and performance management.
• Delivering engaging Live Bingo sessions and outstanding customer experiences.
• Managing social media activity, promotions and customer engagement initiatives.
• Overseeing day-to-day operations, scheduling and reporting.
• Monitoring performance, driving continuous improvement and achieving KPIs.
• Supporting payroll, operational costs and accurate customer payouts.
• Ensuring compliance with gaming regulations, safer gambling and company policies.
• Deputising for the Customer Operations Manager when required.

Connaissances

Leadership

People development

Communication

Organisation

Problem solving

Customer experience

Live operations

Hospitality

Description du poste

Buzz Bingo is seeking a Live Bingo Assistant Manager in Nottingham to lead a team of Live Hosts and Chat Hosts, ensuring engaging, compliant sessions across online and retail channels. You’ll drive recruitment, coaching and performance, delivering memorable customer experiences and value for players.

Reporting to the Customer Operations Manager - Live Bingo, you will manage day-to-day operations, monitor KPIs, and support payroll and cost control while upholding gaming compliance and safer