Session Manager: Lead Guest Experience & Team Performance

Buzz Bingo; Kemp Town Estate; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Annual Leave

Holidays Buy Scheme

Staff discount on bingo tickets, food,

Refer a Friend

Life Assurance

Pension Scheme

Wellbeing & training

Job summary

Buzz Bingo in Brighton is seeking a Session Manager to deliver exceptional, personalised customer service while leading and coaching the team across day, evening, late-night and weekend shifts. The role requires you to supervise bingo sessions and ensure a safe, welcoming environment for players and staff alike.

The position emphasizes frontline leadership, cross-area flexibility, and a commitment to high standards of presentation and service in a busy club setting.

Qualifications

• Experience delivering first-class, personalised customer service in a face-to-face role (hospitality, retail or leisure preferred).
• Outstanding communication skills adaptable to different situations.
• Experience at a supervisor or team leader level is desirable.

Responsibilities

• Build rapport and relationships with customers.
• Be flexible across all areas of the Club (front of house, book sales, treasury, machines, bar, kitchen, housekeeping).
• Run Bingo Sessions, supervising the operation and coaching the team.
• Create a Safer Gambling Environment for customers and colleagues across all channels.

Skills

Customer service

Communication

Leadership

Team supervision

Job description

Buzz Bingo in Brighton is seeking a Session Manager to deliver exceptional, personalised customer service while leading and coaching the team across day, evening, late-night and weekend shifts. The role requires you to supervise bingo sessions and ensure a safe, welcoming environment for players and staff alike.

The position emphasizes frontline leadership, cross-area flexibility, and a commitment to high standards of presentation and service in a busy club setting.