Live Bingo Assistant Manager

Buzz Group; Nottingham; On-site; GBP 26,000 - 38,000; Full time

Job summary

Buzz Bingo is seeking an enthusiastic Live Bingo Assistant Manager to lead a team of Live Hosts and Chat Hosts, delivering engaging, compliant sessions across online and retail channels in the UK.

You will coach staff, support recruitment and onboarding, help manage promotions and customer experiences, monitor KPIs, and ensure safer gambling and regulatory compliance while driving staff development and team success.

Responsibilities

• Lead a team of Live Hosts and Chat Hosts to ensure engaging, compliant live bingo sessions across online and retail channels.
• Support team performance, customer engagement, operational delivery and KPI achievement.

Job description

At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels. If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.

The Role

• Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard.
• You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.
• Leading, coaching and developing a team of Live Hosts and Chat Hosts.
• Supporting recruitment, onboarding and performance management.
• Delivering engaging Live Bingo sessions and outstanding customer experiences.
• Managing social media activity, promotions and customer engagement initiatives.
• Overseeing day-to-day operations, scheduling and reporting.
• Monitoring performance, driving continuous improvement and achieving KPIs.
• Supporting payroll, operational costs and accurate customer payouts.
• Ensuring compliance with gaming regulations, safer gambling and company policies.
• Deputising for the Customer Operations Manager when required.

Requirements

• Experience leading or coaching customer-facing teams.
• Strong people development and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritise effectively.
• A passion for customer experience, entertainment and team success.
• Experience in customer engagement, live operations, hospitality, retail or a similar environment.
• Knowledge of gaming compliance and safer gambling is desirable but not essential.

Ready to bring the Buzz Bingo community to life?