LIFT Income Maximisation Caseworker

Citizens Advice in West Sussex; Horsham; On-site; GBP 28,000 - 34,000; Full time

Job summary

The LIFT Income Maximisation Caseworker role at Citizens Advice in West Sussex based in Horsham will help residents increase their income by delivering welfare benefits and money advice, and by handling casework with a holistic, quality-assured approach.

You will work with Horsham District Council, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.

Qualifications

• Experience providing welfare benefits and money advice.
• Ability to communicate complex information clearly and sensitively.
• Strong organisational and case management skills.
• Ability to work independently while contributing to a wider team.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Deliver holistic, quality-assured welfare advice and casework to residents.
• Collaborate with Horsham District Council and partners to improve outcomes for those on low incomes.

Skills

Welfare benefits advice

Money advice

Communication

Case management

Partnership building

Job description

The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.

LIFT Income Maximisation Caseworker

Company: Citizens Advice in West Sussex

Salary: from £31,000 a year

Hours: Full-time

Location: Horsham, RH12 1PJ

Working pattern: On-site

Job type: Permanent

Posting date: 6 Nov 2026

Closing date: 22 Nov 2026

Summary

The role will help residents increase their income and access the welfare benefits and wider support to which they are entitled. You will deliver holistic, quality-assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council (HDC), as well as those referred by the Council or self-referring in response to project communications. You will work collaboratively with HDC, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.

Proud member of the Disability Confident employer scheme

Essential requirements

What We’re Looking ForHas experience providing welfare benefits advice, money advice, or related support services.Can communicate complex information clearly and sensitively.Is confident working with people facing financial hardship or vulnerability.Has strong organisational and case management skills.Can build positive relationships with partners and stakeholders.Is able to work independently while contributing to a wider team.Is committed to equality, diversity, and inclusion.Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.