Outreach Adviser - East Grinstead Foodbank

Citizens Advice in West Sussex; East Grinstead; Hybrid; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Hybrid work pattern

Training provided

Job summary

Citizens Advice in West Sussex invites an Outreach Adviser to join East Grinstead Foodbank. You will deliver holistic advice, focusing on income maximisation, budgeting and debt to help people stabilise their finances and find a way forward. The role blends information and signposting with early intervention and casework for timely support.

You will be part of a supportive team, benefit from training and work a hybrid pattern with one remote day, helping those at a vulnerable time.

Qualifications

• Empathetic communicator who explains complex information clearly.
• Ability to effectively manage a caseload and work as part of a team.
• Experience in welfare benefits or debt is advantageous, with training provided.

Responsibilities

• Deliver high quality, holistic advice focusing on income maximisation, budgeting and debt.
• Provide information, signposting and early intervention advice; undertake casework as needed.

Skills

Empathetic communicator

Caseload management

Team player

Welfare benefits experience

Job description

Outreach Adviser - East Grinstead Foodbank

As an outreach caseworker at East Grinstead Foodbank, you’ll be delivering high quality, holistic and efficient advice to people who are struggling to put food on the table. Focusing on income maximisation, budgeting, and debt, you will be able to help people stabilize their income and see a way forward. The role combines information and signposting, early intervention advice and casework so that clients receive the right support at the right time

What you’ll bringYou are an empathetic communicator who explains complex information simply. As a resourceful and adaptable adviser, you’ll effectively manage a caseload and be focussed on achieving great outcomes for people at a vulnerable time in their lives. You must be a team player, open to feedback and keen to learn quickly. Specialist welfare benefit and debt experience is an advantage, but full support and training is available for candidates who can demonstrate they will be able to move through training at pace.

Proud member of the Disability Confident employer scheme

Company: Citizens Advice in West Sussex
Salary: from £27,000 a year
Hours: Part-time
Location: East Grinstead
Working pattern: Hybrid - 1 day remote
Job type: Contract
Posting date: 4 Nov 2026
Closing date: 8 Nov 2026

Summary

As an outreach caseworker at East Grinstead Foodbank, you’ll be delivering high quality, holistic and efficient advice to people who are struggling to put food on the table. Focusing on income maximisation, budgeting, and debt, you will be able to help people stabilize their income and see a way forward. The role combines information and signposting, early intervention advice and casework so that clients receive the right support at the right time

Essential requirements

What you’ll bringYou are an empathetic communicator who explains complex information simply. As a resourceful and adaptable adviser, you’ll effectively manage a caseload and be focussed on achieving great outcomes for people at a vulnerable time in their lives. You must be a team player, open to feedback and keen to learn quickly. Specialist welfare benefit and debt experience is an advantage, but full support and training is available for candidates who can demonstrate they will be able to move through training at pace.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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