Income Maximisation & Welfare Benefits Caseworker

Citizens Advice Ltd; Horsham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Citizens Advice Ltd in Horsham is seeking a welfare benefits adviser to help residents maximise income and access welfare benefits and wider support. You will deliver holistic, quality‑assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council, and to those referred by the Council or self-referring in response to project communications.

You will work collaboratively with HDC, community services and the Cost of Living Coordinator to

Qualifications

• Has experience providing welfare benefits advice, money advice, or related support services.
• Can communicate complex information clearly and sensitively.
• Is confident working with people facing financial hardship or vulnerability.
• Has strong organisational and case management skills.
• Can build positive relationships with partners and stakeholders.
• Is able to work independently while contributing to a wider team.
• Is committed to equality, diversity, and inclusion.
• Shares the values of Citizens Advice and is passionate about helping people improve their financial wellbeing.

Responsibilities

• Deliver holistic, quality‑assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council, as well as those referred by the Council or self-referring in response to project communications.
• Work collaboratively with Horsham District Council (HDC), community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.
• Develop accessible referral pathways and strengthen links with local partners to ensure residents access the support they need.
• Monitor and review cases to ensure quality, consistency and timely outcomes.

Job description

Citizens Advice Ltd in Horsham is seeking a welfare benefits adviser to help residents maximise income and access welfare benefits and wider support. You will deliver holistic, quality‑assured advice and casework to households identified through LIFT data and priorities agreed with Horsham District Council, and to those referred by the Council or self-referring in response to project communications.

You will work collaboratively with HDC, community services and the Cost of Living Coordinator to