Income Maximisation and Resilience Adviser

Citizens Advice; Alton; On-site; GBP 30,000 - 37,000; Part time

Job summary

Citizens Advice East Hampshire is seeking an Income Maximisation and Resilience Adviser to join our team in a new and rewarding role based in a local office (Bordon, Alton or Petersfield). The role includes outreach work across East Hampshire and occasional travel.

You will provide holistic income maximisation advice, including energy cases, debt assessments and access to grant schemes, working with partners to signpost to support services. Interviews will be held in Bordon.

Responsibilities

• Provide holistic income maximisation advice including energy, debt assessments and grant schemes.
• Refer to a network of support services including employability, health and signpost to external services.
• Receive referrals from Crisis Resilience Fund Assessors and directly during outreach or advice pop up activities in East Hampshire.

Job description

Income Maximisation and Resilience Adviser

Job summary

Location Base Office - at one of our offices subject to space (Bordon, Alton or Petersfield). Some travel will be required to outreach locations.

Workplace Office based

Contract Fixed term contract, until 31 March 2027

Hours per week 22.5 - 37 hours per week. Saturday working will be considered

Interviews will take place on 27 November 2026.

About the role

The Role:

Be part of a fantastic local charity making a huge impact on the well-being of our community.Citizens Advice East Hampshire are looking for a self motivated and compassionate Income Maximisation and Resilience Adviser to join our team in this new and rewarding role.

The Income Maximisation and Resilience Adviser plays a key role in supporting residents across Hampshire who are experiencing financial or personal crisis. Working alongside the Crisis Resilience Fund Assessors, Financial Skills Advisers, Advice Teams and external partners, you will provide holistic income maximisation advice including energy, debt assessments and grant schemes. You will refer to a network of support services including employability, health and signpost to external services. You will receive referrals from the Crisis Resilience Fund Assessors and directly during outreach or advice pop up activities in East Hampshire.

The closing date for applications is 9am Thursday 19th November 2026. Interviews are expected to be held on the 27th November in our Bordon office GU35 0BS.