Benefits and Welfare Advisor (Outreach Worker)

AWD RECRUITMENT LTD; Greater London; On-site; GBP 33,000 - 36,000; Full time

Job summary

AWD RECRUITMENT LTD is offering an opportunity for a Benefits and Welfare Advisor (Outreach Worker) to support residents in accessing financial assistance and improving their wellbeing. You will provide expert advice on welfare entitlements, assist with claims, and advocate for residents facing financial hardships.

The role involves working closely with various agencies, promoting financial education, and ensuring that residents are empowered to manage their financial stability. A DBS check is required.

Qualifications

• Experience in providing welfare benefits advice or casework.
• Understanding of the UK welfare benefits system.
• Excellent communication and advocacy skills.

Responsibilities

• Provide specialist advice for benefits claims.
• Advocate for residents with DWP and agencies.
• Assist residents in managing financial issues.
• Educate residents on their rights and responsibilities.

Skills

Welfare benefits advice

Communication skills

Advocacy skills

Organizational skills

IT skills

Tools

Microsoft Word

Record management systems

Excel

PowerPoint

Job description

Benefits and Welfare Advisor (Outreach Worker)

An excellent opportunity for a motivated and compassionate professional to deliver tailored welfare and benefits advice, helping residents in the Local area access financial support, manage debt, and improve their overall wellbeing.

If you’ve also worked in the following roles, we’d also like to hear from you: Welfare Rights Officer, Money and Benefits Advisor, Welfare Officer, Benefits Officer, Income Maximisation Advisor, Financial Inclusion Worker, Social Welfare Caseworker, Welfare Rights Advisor, Benefits Caseworker

Salary: £33,000 - £36,000 per annum (depending on experience)

Location: Lewisham, South London

Job Type: Full-Time, Permanent

Job Overview

We have a fantastic new job opportunity for a Benefits and Welfare Advisor (Outreach Worker) to join the organisation’s community‑focused service team.

As a Benefits and Welfare Advisor (Outreach Worker) you will provide one‑to‑one support for residents experiencing difficulties with benefits or financial hardship. You’ll deliver expert advice on welfare entitlements, assist with new and existing claims, and liaise with agencies such as the DWP and local authorities.

The Benefits and Welfare Advisor (Outreach Worker) will play an essential role in empowering residents to improve financial stability, manage debt, and maintain their independence through guidance, advocacy, and education.

Duties

• Provide Specialist Advice: Support residents with new and ongoing claims for benefits such as Universal Credit, ESA and PIP
• Advocate for Residents: Liaise with the DWP, Housing Benefit teams and other agencies to resolve issues and ensure accurate claims
• Facilitate Appointments: Arrange and accompany residents to Job Centre or agency meetings, acting as an advocate when required
• Address Financial Issues: Assist residents in managing arrears and negotiating repayment plans to improve financial stability
• Promote Financial Education: Provide budgeting guidance and collaborate with financial inclusion teams to encourage money management skills
• Coordinate Support: Maintain close communication with support workers and external agencies to ensure holistic assistance
• Maintain Records: Accurately record casework in line with data protection regulations and organisational procedures
• Empower Residents: Educate residents on their rights, responsibilities and entitlements to foster independence
• Safeguard Residents: Identify and report safeguarding concerns, ensuring all actions follow policy and procedure

Candidate Requirements

Essential

• Proven experience of providing welfare benefits advice or casework
• Strong understanding of the UK welfare benefits system and entitlement criteria
• Excellent communication and advocacy skills with empathy and professionalism
• Organised and able to manage competing priorities effectively
• Confident IT user, including Microsoft Word and record management systems
• Awareness of safeguarding principles and commitment to equality and diversity

Desirable

• Knowledge of debt advice and financial inclusion services
• Familiarity with supported housing environments
• Proficiency in Excel or PowerPoint for reporting and presentations

DBS check required