Income Maximisation & Benefits Caseworker

Citizens Advice in West Sussex; Horsham; On-site; GBP 28,000 - 34,000; Full time

Job summary

The LIFT Income Maximisation Caseworker role at Citizens Advice in West Sussex based in Horsham will help residents increase their income by delivering welfare benefits and money advice, and by handling casework with a holistic, quality-assured approach.

You will work with Horsham District Council, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.

Qualifications

• Experience providing welfare benefits and money advice.
• Ability to communicate complex information clearly and sensitively.
• Strong organisational and case management skills.
• Ability to work independently while contributing to a wider team.
• Commitment to equality, diversity, and inclusion.

Responsibilities

• Deliver holistic, quality-assured welfare advice and casework to residents.
• Collaborate with Horsham District Council and partners to improve outcomes for those on low incomes.

Skills

Welfare benefits advice

Money advice

Communication

Case management

Partnership building

Job description

The LIFT Income Maximisation Caseworker role at Citizens Advice in West Sussex based in Horsham will help residents increase their income by delivering welfare benefits and money advice, and by handling casework with a holistic, quality-assured approach.

You will work with Horsham District Council, community services, and the Cost of Living Coordinator to reach priority groups, develop accessible referral pathways, and improve outcomes for residents on low incomes.