Lifeguard Training Provided

Global Sports Jobs Limited; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Training to Level 2 Pool Lifeguarding

33 days annual leave

Virgin Family/Member perks

Health benefits access

Pension contributions

Job summary

Global Sports Jobs Limited is seeking a dedicated lifeguard to supervise pool and spa areas, ensuring member safety and a welcoming environment. You will perform water testing, safety checks and assist with daily club operations in a 20-hour weekly role.

The position emphasizes strong customer service, calm composure under pressure, and flexible hours including mornings, evenings, weekends and holidays. Swimming proficiency up to 50 metres is required.

Qualifications

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency swimming up to 50 metres.

Responsibilities

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Skills

Customer service

Calm under pressure

Communication skills

Attention to detail

Flexible hours

Swimming 50m

Job description

About the Role

This role plays a vital part in creating a safe, welcoming and enjoyable environment for members, ensuring the highest standards of poolside safety, cleanliness and member experience. Working within the Operations Team, the position supports the day-to-day running of the club and acts as a trusted ambassador for the club. It involves supervising pool and spa areas, responding confidently to situations and delivering exceptional service every day. The role works 20 hours per week.

Key Responsibilities

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Required Experience & Qualifications

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency swimming up to 50 metres.

Salary

• £13.25-£13.25 GBP

Benefits & Perks

• Training provided to achieve the Level 2 Award in Pool Lifeguarding over a five-day course.
• Development and progression opportunities aligned to your level.
• The platform to build your career, reputation and impact.
• 33 days' annual leave (excluding bank holidays) plus a Celebration Day.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy.
• Free membership for your children, with access to Club V.
• Discounts across Virgin Active, including guest passes and 50% off PT sessions.
• Membership of Virgin Family, with communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans and savings plans, and support to become a personal finance expert.
• Health Heroes employer assistance programme offering 6 free counselling sessions.

About the Company

It offers a brand redefining the future of wellness, a premium environment with industry-leading facilities, and access to a vibrant, engaged member community.