About the Role
This permanent, part-time role of 20 hours per week sits within the Operations Team. The role is responsible for creating a safe, welcoming and enjoyable environment for members, ensuring the highest standards of poolside safety, cleanliness and member experience. The post holder will act as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.
Key Responsibilities
- Create a safe, welcoming and enjoyable environment for members, ensuring high standards of poolside safety, cleanliness and member experience.
- Act as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.
- Ensure the utmost safety of members in the pool and spa areas, taking responsibility for personal safety and that of others.
- Act consistently in a safe manner, completing safety checks and recording them accurately.
- Monitor water chemical levels and clean the water when appropriate.
- Maintain cleanliness of all areas and adhere to Virgin Active's high standards.
- Ensure compliance with all mandatory training and health and safety requirements.
- Fulfil Duty Shifts when required, taking responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.
Required Experience & Qualifications
- Hold a current Lifeguard qualification and be fully registered, with either an IQL National Pool Qualification (RLSS), HABC Level 2 Award in Pool Lifeguarding (RQF), or STA Professional Award for Pool Lifeguard (RQF) qualification.
- Possess a friendly, calm and approachable nature with the ability to act quickly and effectively at all times.
Benefits & Perks
- 30 days annual leave (including bank holidays), plus a Celebration Day.
- Access to The Peoples Pension, with employer contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings plans and personal finance support.
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Complimentary corporate letting services through Dexters, with no tenant charges.
- Access to ePoints, offering online discounts to retailers.
About the Company
It offers the opportunity to be part of a brand redefining the future of wellness, with a premium environment, industry-leading facilities, development and progression opportunities, access to a vibrant member community, and a platform to build your career, reputation and impact.