Life Claims Assessor - Empathetic & End-to-End

Aviva; Lancashire; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking experienced Protection Specialist Claims Assessors to join their team. The role involves assessing life and critical illness claims, ensuring excellent support for customers throughout the claims process. Ideal candidates will have strong communication skills and experience in managing claims, along with a customer-first mindset. The position offers a competitive salary, bonus opportunities, and generous benefits including a pension scheme, holiday entitlement, and flexible working options.

Benefits

Bonus opportunity up to 8%

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Discounts on Aviva products

Free Aviva shares

Flexible benefits

Paid volunteering days

Qualifications

• Experience managing claims end-to-end, including signing out claim's decisions independently.
• Experience assessing life-related products, including life insurance and critical illness.
• Ability to support vulnerable customers effectively.

Responsibilities

• Assess life, terminal illness and critical illness claims while supporting customers.
• Guide customers through their claims journey and deliver difficult news sensitively.
• Manage a portfolio of claims across multiple systems, suggesting improvements.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Confidence in making decisions

Attention to detail

Job description

A leading insurance provider in the United Kingdom is seeking experienced Protection Specialist Claims Assessors to join their team. The role involves assessing life and critical illness claims, ensuring excellent support for customers throughout the claims process. Ideal candidates will have strong communication skills and experience in managing claims, along with a customer-first mindset. The position offers a competitive salary, bonus opportunities, and generous benefits including a pension scheme, holiday entitlement, and flexible working options.