Licensing Support Officer (18.5 Hours)

Northumberland County Council; Cramlington; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council's Licensing team is seeking a proactive Licensing Support Officer to join a small professional team in Cramlington. You will provide front-line support to customers, businesses and licence holders, process licence applications, maintain statutory records, administer payments and invoices, and assist with taxi driver knowledge tests.

The successful candidate will be highly organised, able to manage competing priorities and committed to delivering excellent customer

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices and facilitate taxi driver knowledge tests.
• Provide front-line support to customers, businesses and licence holders by telephone, email, online and in person.
• Support wider service improvement projects and strive for excellent customer service.

Skills

Customer service

IT skills

Numeracy

Literacy

Organisation

Independent working

Education

General education with numeracy and literacy

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - West Hartford Fire Station & H.Q, Cramlington

West Hartford Fire Station & H.Q, Cramlington

Closing Date:

02/10/2026

Job Category:

Region / Division:

UK Region

Directorate:

Public Health, Stronger Communities and Inequalities

Job Introduction

We are looking for a proactive and customer-focused Licensing Support Officer to join our Licensing team. This is a varied supporting the delivery of licensing services across Northumberland, helping to ensure licences, permits and registrations are processed accurately and efficiently in accordance with statutory requirements.

Working within a small professional team and reporting to the Senior Licensing Officer, you will provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person. You will process licence applications, maintain statutory records and databases, administer payments and invoices, facilitate taxi driver knowledge tests, and support wider service improvement projects.

The successful candidate will be highly organised, able to manage competing priorities, and committed to delivering excellent customer service.

REQUIREMENTS OF THE JOB

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here .

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities.

Further information

Please note that this is a part time position.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here .

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.