Licensing Support Officer

Northumberland County Council; Cramlington; On-site; GBP 24,000 - 28,000; Full time

Job summary

Northumberland County Council is seeking a proactive Licensing Support Officer to join the Licensing team. You will provide front-line support to customers, businesses and licence holders, handling enquiries by phone, email, online and in person.

The role includes processing licence applications, keeping records, managing payments, and assisting with taxi driver knowledge tests. The ideal candidate will be highly organised, able to manage competing priorities, and committed to delivering

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Provide front-line support to customers, businesses and licence holders via telephone, email, online and in person.
• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices and facilitate taxi driver knowledge tests.
• Support wider service improvement projects within Licensing and related teams.

Skills

Numeracy & literacy

IT skills

Customer service

Communication

Education

General education

Tools

Microsoft Office

Job description

Working within a small professional team and reporting to the Senior Licensing Officer, you will provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person. You will process licence applications, maintain statutory records and databases, administer payments and invoices, facilitate taxi driver knowledge tests, and support wider service improvement projects.

We are looking for a proactive and customer-focused Licensing Support Officer to join our Licensing team. This is a varied supporting the delivery of licensing services across Northumberland, helping to ensure licences, permits and registrations are processed accurately and efficiently in accordance with statutory requirements., The successful candidate will be highly organised, able to manage competing priorities, and committed to delivering excellent customer service.,

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

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