Licensing Support Officer (18.5 Hours)

Northumberland Fire Group; Cramlington; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme – up to 2 days per month

Job summary

Northumberland County Council is seeking a proactive Licensing Support Officer to join the Licensing team. You will support the delivery of licensing services, process licence applications, and maintain records to meet statutory requirements.

The role involves front-line contact with customers, businesses and licence holders, handling enquiries by phone, email, online and in person. The successful candidate will be highly organised, able to manage competing priorities, and committed to

Qualifications

• Good standard of general education with strong numeracy and literacy.
• Experience of working with the public, meeting deadlines and following statutory processes.
• Effective IT skills and ability to maintain accurate electronic records and databases.

Responsibilities

• Provide front-line support to customers, businesses and licence holders by phone, email, online and in person.
• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices and support service improvement projects.

Skills

Numeracy skills

Literacy skills

Public interaction

IT skills

Microsoft Office

Record keeping

Education

General education

Tools

Microsoft Office

Job description

We are looking for a proactive and customer-focused Licensing Support Officer to join our Licensing team. This is a varied supporting the delivery of licensing services across Northumberland, helping to ensure licences, permits and registrations are processed accurately and efficiently in accordance with statutory requirements. Working within a small professional team and reporting to the Senior Licensing Officer, you will provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person. You will process licence applications, maintain statutory records and databases, administer payments and invoices, facilitate taxi driver knowledge tests, and support wider service improvement projects. The successful candidate will be highly organised, able to manage competing priorities, and committed to delivering excellent customer service. REQUIREMENTS OF THE JOBA good standard of general education demonstrating strong numeracy and literacy skills. Experience of working with the public, meeting deadlines and following statutory processes and procedures. Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases. Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

For further information about this vacancy, please contact Tasmin Hardy (Licensing Manager) via email; [e-mail]

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part‑time employees)

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Further information

Please note that this is a part time position.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930