Licensing Support Specialist (Part-Time)

Northumberland County Council

Cramlington

On-site

GBP 22,000 - 28,000

Part time

37 hours ago

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Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council's Licensing team is seeking a proactive Licensing Support Officer to join a small professional team in Cramlington. You will provide front-line support to customers, businesses and licence holders, process licence applications, maintain statutory records, administer payments and invoices, and assist with taxi driver knowledge tests.

The successful candidate will be highly organised, able to manage competing priorities and committed to delivering excellent customer

Qualifications

A good standard of general education demonstrating strong numeracy and literacy skills.
Experience of working with the public, meeting deadlines and following statutory processes and procedures.
Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

Process licence applications and maintain statutory records and databases.
Administer payments and invoices and facilitate taxi driver knowledge tests.
Provide front-line support to customers, businesses and licence holders by telephone, email, online and in person.
Support wider service improvement projects and strive for excellent customer service.