Licensing Support Officer

Northumberland Fire Group; Cramlington; Hybrid; GBP 330,000 - 358,000; Full time

Benefits offered by this job

Local Government Pension Scheme

26 days annual leave

Flexi scheme

Job summary

Northumberland County Council seeks a proactive Licensing Support Officer to assist the Licensing team across Northumberland. You will provide frontline support to customers, businesses and licence holders, handling enquiries by phone, email, online and in person.

You will process licences, manage records and payments, and assist with knowledge tests for taxi drivers. You will work closely with the Licensing Manager, demonstrate strong numeracy and literacy, and ensure compliance with statutory

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Provide front-line support to customers, businesses and licence holders by telephone, email, online and in person.
• Process licence applications, maintain statutory records and databases, administer payments and invoices.
• Facilitate taxi driver knowledge tests and support wider service improvement projects.
• Work within a small professional team reporting to the Senior Licensing Officer.

Skills

Public Interaction

IT Skills

Microsoft Office

Record Keeping

Time Management

Education

General education with numeracy & literacy

Job description

# Licensing Support Officer## Job InformationWe are looking for a proactive and customer-focused Licensing Support Officer to join our Licensing team. This is a varied supporting the delivery of licensing services across Northumberland, helping to ensure licences, permits and registrations are processed accurately and efficiently in accordance with statutory requirements.Working within a small professional team and reporting to the Senior Licensing Officer, you will provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person. You will process licence applications, maintain statutory records and databases, administer payments and invoices, facilitate taxi driver knowledge tests, and support wider service improvement projects.The successful candidate will be highly organised, able to manage competing priorities, and committed to delivering excellent customer service.**REQUIREMENTS OF THE JOB*** A good standard of general education demonstrating strong numeracy and literacy skills.* Experience of working with the public, meeting deadlines and following statutory processes and procedures.* Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.* Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.**For further information about this vacancy, please contact Tasmin Hardy (Licensing Manager) via email;****[e-mail]**Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.For further information about working for NCC, please visit our website here.**Why choose us?**We have some outstanding benefits and perks to offer you, including:* 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)* Automatic enrolment into the Local Government Pension Scheme* Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs**Further information** Please note that this is a full time position.For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.**Alternative application format:**British Sign Language: northumberlandcc-cs.signvideo.netFor those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.### Attached documents* 3741 Licensing Support Officer.pdf* Candidate Guide .pdfApply+−Leaflet | OpenStreetMap contributors### Licensing Support Officer* **Salary** £29,542 - £32,046* **Frequency** Monthly* **Job Reference** ncc/TP/15906/3359/DE* **Contract Type** Permanent* **Closing Date** 2 October, 2026* **Job Category** Environmental Health / Trading Standards / Licensing* **Directorate** Public Health, Stronger Communities and Inequalities* **Location** West Harford Fire Station, Cramlington, United Kingdom* **Posted on** 18 September, 2026