Licensing Support Officer (18.5 Hours)

North East Combined Authority; Cramlington; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Pension scheme

Annual leave 26-31 days

Flexi scheme

Job summary

Northumberland County Council is seeking a proactive Licensing Support Officer to assist the Licensing team in delivering licensing services across Northumberland. You will handle customer enquiries by phone, email, online and in person, process licence applications and maintain records.

The role requires strong numeracy and literacy, effective IT skills, and the ability to manage priorities in a busy environment. This is a part-time, on-site post with good career benefits.

Qualifications

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Responsibilities

• Provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person.
• Process licence applications and maintain statutory records and databases.
• Administer payments and invoices; facilitate taxi driver knowledge tests.
• Support wider service improvement projects.

Skills

Customer service

Numeracy

Literacy

IT skills

Microsoft Office

Tools

Microsoft Office

Job description

We are looking for a proactive and customer-focused Licensing Support Officer to join our Licensing team. This is a varied supporting the delivery of licensing services across Northumberland, helping to ensure licences, permits and registrations are processed accurately and efficiently in accordance with statutory requirements.

Working within a small professional team and reporting to the Senior Licensing Officer, you will provide front-line support to customers, businesses and licence holders, responding to enquiries by telephone, email, online and in person. You will process licence applications, maintain statutory records and databases, administer payments and invoices, facilitate taxi driver knowledge tests, and support wider service improvement projects.

The successful candidate will be highly organised, able to manage competing priorities, and committed to delivering excellent customer service.

REQUIREMENTS OF THE JOB

• A good standard of general education demonstrating strong numeracy and literacy skills.
• Experience of working with the public, meeting deadlines and following statutory processes and procedures.
• Effective IT skills with the ability to use Microsoft Office and maintain accurate electronic records and databases.
• Ability to work independently, manage competing priorities and provide excellent customer service in a busy environment.

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

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Further information

Please note that this is a part time position.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930