Library Customer Experience Advisor | Flexible Hours

Oxfordshire Bus Enhanced Partnership; Eynsham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Learning & development

Generous holiday allowance

Job summary

Oxfordshire County Council's Library Service seeks a Customer Service Adviser to be the initial touchpoint for customers and partners. You will engage with library users in person, by email, and by phone, guiding them to resources and ensuring smooth service delivery.

The role requires strong communication, energy and a customer-centric approach, with opportunities to work flexibly as the service evolves. A supportive environment with development and progression is offered.

Qualifications

• We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role.

Responsibilities

• Be the first point of contact with library customers and partners.
• Interact with users face to face, via email or by telephone to help access resources.
• Perform administrative and clerical duties and organise library material and information.

Skills

Customer service

Communication

Organisation

Administration

Job description

Oxfordshire County Council's Library Service seeks a Customer Service Adviser to be the initial touchpoint for customers and partners. You will engage with library users in person, by email, and by phone, guiding them to resources and ensuring smooth service delivery.

The role requires strong communication, energy and a customer-centric approach, with opportunities to work flexibly as the service evolves. A supportive environment with development and progression is offered.