Traveling Library Customer Service Advisor

Oxfordshire Bus Enhanced Partnership; Thame; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Learning and development opportunities

Generous holiday (up to 32 days)

LGPS pension up to 19.9%

Retail discounts

Family-friendly policies

Job summary

Oxfordshire County Council operates a network of library services across the county. This role supports customers in person, by phone or email, helps them access resources and handles administrative tasks to keep library services running smoothly.

You will contribute to a positive customer experience, work across locations and adapt to changing schedules as the service modernises and expands access to events and learning opportunities.

Qualifications

• Experience in customer service is desirable.
• Confident and enthusiastic with strong people skills.
• Willingness to work flexibly across locations.

Responsibilities

• Act as the first point of contact with library customers and partners.
• Help users find and use resources and handle inquiries by phone, email or in person.
• Perform administrative and clerical duties and organise library materials and information.

Skills

Customer service

Communication

Administration

Conflict resolution

Tools

Microsoft Office

Job description

Oxfordshire County Council operates a network of library services across the county. This role supports customers in person, by phone or email, helps them access resources and handles administrative tasks to keep library services running smoothly.

You will contribute to a positive customer experience, work across locations and adapt to changing schedules as the service modernises and expands access to events and learning opportunities.