Prison Library: Customer Service & Literacy Advocate

Oxfordshire County Council; Bicester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

LGPS pension

32 days holiday

Staff discounts

Job summary

Oxfordshire County Council's Bullingdon Prison Library is seeking a Customer Service Adviser to provide reading, lending and information services to prisoners and staff in a secure setting. You will work as part of a team, handling enquiries with sensitivity, following procedures, and promoting literacy while upholding safeguarding and confidentiality.

The role offers flexible working options and opportunities for professional development.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to listen carefully, respond with sensitivity and manage enquiries confidently.
• Maintain confidentiality and follow procedures with sound judgement.

Responsibilities

• Provide reading, lending and information services to prisoners and staff.
• Encourage reading and promote information services to service users.
• Support literacy development and signpost resources as needed.
• Work as part of the Prison Library team ensuring a secure and respectful environment.

Skills

Customer service

Communication

Teamwork

Adaptability

Discretion

Sensitivity

Job description

Oxfordshire County Council's Bullingdon Prison Library is seeking a Customer Service Adviser to provide reading, lending and information services to prisoners and staff in a secure setting. You will work as part of a team, handling enquiries with sensitivity, following procedures, and promoting literacy while upholding safeguarding and confidentiality.

The role offers flexible working options and opportunities for professional development.