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Oxfordshire County Council; Banbury; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

LGPS

Employee Assistance Programme

Staff discounts

Development opportunities

Job summary

Oxfordshire County Council seeks a Customer Service Adviser for Banbury Library. The role involves frontline customer interaction, helping users find resources, and assisting with events for the local community. It requires strong digital skills, calm under pressure, and excellent communication.

The position includes two evenings per week and one Saturday per four weeks, with a full-time pattern. Salary listed: £25,185 to £25,583 per year.

Qualifications

• Experience in delivering good customer service.
• Clear and effective communication with diverse customers.
• Proficient with digital tools and online resources.
• Ability to work as part of a team to run events and activities.
• Attention to detail in administrative tasks and library sorting.

Responsibilities

• Serve as first point of contact for library users and partners.
• Assist customers in finding and using resources and organise events for the community.
• Perform administrative duties and manage library materials and information.
• Work 2 evenings per week and 1 in 4 Saturdays on a 4-week pattern.

Skills

Customer service

Communication

Digital skills

Teamwork

Event support

Job description

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to

lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, you will be expected to help facilitate events and activities for the local community. This role is also detail oriented and involves performing administrative duties and organising library material and information, a high level of attention to detail is crucial.

This role includes 2 evenings a week and 1 in 4 Saturdays, on a 4-week working pattern.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. You must love working with the public, have good digital skills and be calm under pressure. You will have excellent communication skills and be able to work with the team to deliver events and activities for all ages.

For an inform discussion about the role, or to clarify the 4-week working pattern, please contact Linda Kinge at Banbury Library via

[e-mail] call 01865 815102.

Rewards and benefits

• Generous holiday allowance, with option to ‘buy’ additional holiday
• A comprehensive Local Government Pension Scheme (LGPS).
• Employee Assistance Programme including access to health and wellbeing support.
• A range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Great learning and development opportunities to support your ongoing development.

Ourcommitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

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Customer Service Adviser

Company: Oxfordshire County Council Salary: £25,185 to £25,583 a year Hours: Full-time Location: Banbury Library, OX16 5DB Job type: Permanent Posting date: 27 Aug 2026 Closing date: 25 Sept 2026

Summary

About Us

Libraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to

lead healthier and happier lives with greater prosperity and stronger, more resilient communities.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, you will be expected to help facilitate events and activities for the local community. This role is also detail oriented and involves performing administrative duties and organising library material and information, a high level of attention to detail is crucial.

This role includes 2 evenings a week and 1 in 4 Saturdays, on a 4-week working pattern.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. You must love working with the public, have good digital skills and be calm under pressure. You will have excellent communication skills and be able to work with the team to deliver events and activities for all ages.

For an inform discussion about the role, or to clarify the 4-week working pattern, please contact Linda Kinge at Banbury Library via

[e-mail] call 01865 815102.

Rewards and benefits

• Generous holiday allowance, with option to ‘buy’ additional holiday
• A comprehensive Local Government Pension Scheme (LGPS).
• Employee Assistance Programme including access to health and wellbeing support.
• A range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
• Great learning and development opportunities to support your ongoing development.

Ourcommitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on

LinkedIn,

Facebook,

Twitterand

Instagram.

Proud member of the Disability Confident employer scheme