Library Customer Advisor

WMJobs; Birmingham; On-site; GBP 17,286 - 17,560; Part time

Benefits offered by this job

Great holiday entitlement

Pension scheme

Flexible working where possible

Opportunities for professional development

Job summary

A local government organization in Birmingham seeks a Library Customer Advisor to provide excellent customer service and support access to library resources. The role involves digital assistance, leading storytelling events, and working collaboratively in a dynamic environment. Applicants should possess strong customer service skills, enthusiasm, and a background in community work. This permanent, part-time position offers a salary of £17,286 to £17,560 per annum and includes opportunities for professional development.

Qualifications

• Enthusiastic, energetic, and flexible with excellent customer service skills.
• Will to find answers to questions and help customers.
• Background in retail, community, education, early years, or library work is welcome.

Responsibilities

• Provide digital one-to-one support to customers.
• Lead events and activities such as storytelling for children.
• Support customers in accessing resources and services.
• Collaborate with the team in a fast-paced environment.

Skills

Customer service skills

Enthusiasm and flexibility

Problem-solving

Experience in retail or community work

Job description

Overview

Library Customer Advisor – Worcestershire Libraries, Bromsgrove Cluster (Rubery-based with travel to Hagley, Bromsgrove, Droitwich or Catshill as required).

The Role

The role is diverse and customer focused. You will help customers access a wide range of resources and services, provide digital one-to-one support, and lead events and activities such as songs or storytelling sessions for children or online activity groups for adults. You will learn something new every day in a fast-paced environment.

Working hours are based on a rota and include Saturdays.

Details

Organisation: Worcestershire County Council

Job Title: Library Customer Advisor

Salary: £17,286 to £17,560 per annum

Hours: 25 hours per week

Location: Rubery Library (with travel to other cluster libraries as required)

Team: Bromsgrove Cluster

Contract: Permanent

What we’re looking for

• Enthusiastic, energetic and flexible with excellent customer service skills
• Will to find answers to questions and help customers
• Background in retail, community, education, early years or library work is welcome
• Strong focus on understanding and serving the customer

If you enjoy working with people and delivering excellent customer service within an innovative and enthusiastic team, we’d like to hear from you.

Responsibilities

• Provide digital one-to-one support to customers
• Lead events and activities (e.g., songs, storytelling for children, online activity groups for adults)
• Support customers in accessing resources and services
• Collaborate with the team in a fast-paced environment

Requirements & Benefits

• Disability Confident Employer – we are inclusive and can provide reasonable adjustments on request
• Benefits: overview available on Worcestershire County Council webpage
• Great holiday entitlement and pension scheme; opportunities for professional development
• Flexible working where possible

Application details

Application closing date: Friday 19 September 2025

Anticipated interview date: Week commencing 22 September 2025

Contact

For more information, please contact Nikki Hitchcock at [e-mail]

Additional notes

We are Disability Confident and welcome applicants who require reasonable adjustments during the recruitment process.