Community Library Advisor: Inspire Learning & Digital Access

Dorset Council UK; Ferndown; On-site; GBP 23,000 - 27,000; Full time

Job summary

Dorset Council Library Service is seeking a Customer Advisor to support lifelong learning, digital engagement, and inclusive access to resources across our libraries in Dorset. You will help enrich cultural experiences, assist with digital technologies, and work with colleagues to deliver welcoming community spaces.

You will engage diverse customers, organise activities, and promote a range of council services while contributing to Outreach and events across multiple sites.

Qualifications

• Be skilled in using IT systems including Microsoft Office.
• Have a strong foundation in customer service, ideally with experience in a face-to-face environment.
• Possess excellent communication skills, capable of engaging with people of all ages and backgrounds.
• Be organised, with the ability to prioritise tasks and respond flexibly to the changing needs of the service.
• Demonstrate resilience under pressure, maintaining a welcoming and facilitative manner even during busy periods.
• Have a commitment to promoting equality, diversity, and inclusion within the community; be a team player, but also capable of working independently and taking on key holder responsibilities.
• Meet the travel requirements of the position, with access to transport for visiting various sites and conducting outreach work

Responsibilities

• Delivering high standards of customer service and managing the day-to-day service offer
• Assisting users in accessing a broad range of physical and online resources, enhancing their library experience
• Personalising interactions and promoting library and council services to meet the diverse needs of the community
• Supporting digital engagement through assisting with self-service terminals, public access computers, and mobile device use
• Organising and delivering multi-generational activities and events focused on learning opportunities, innovation, health, and lifelong learning
• Ensuring the library remains a trusted, safe, and accessible space for community members to gather and access information
• Handling administrative tasks such as managing bookings, processing payments, and maintaining stock levels
• Contributing to the marketing and promotion of library services, engaging in community outreach
• Working flexibly across multiple locations and participating in outreach activities to meet the needs of our customers

Skills

Customer service

IT literacy

Communication

Organisational skills

Tools

Microsoft Office

Job description

Dorset Council Library Service is seeking a Customer Advisor to support lifelong learning, digital engagement, and inclusive access to resources across our libraries in Dorset. You will help enrich cultural experiences, assist with digital technologies, and work with colleagues to deliver welcoming community spaces.

You will engage diverse customers, organise activities, and promote a range of council services while contributing to Outreach and events across multiple sites.