Library Customer Service Advisor – Community Events

Oxfordshire County Council; Banbury; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

LGPS

Employee Assistance Programme

Staff discounts

Development opportunities

Job summary

Oxfordshire County Council seeks a Customer Service Adviser for Banbury Library. The role involves frontline customer interaction, helping users find resources, and assisting with events for the local community. It requires strong digital skills, calm under pressure, and excellent communication.

The position includes two evenings per week and one Saturday per four weeks, with a full-time pattern. Salary listed: £25,185 to £25,583 per year.

Qualifications

• Experience in delivering good customer service.
• Clear and effective communication with diverse customers.
• Proficient with digital tools and online resources.
• Ability to work as part of a team to run events and activities.
• Attention to detail in administrative tasks and library sorting.

Responsibilities

• Serve as first point of contact for library users and partners.
• Assist customers in finding and using resources and organise events for the community.
• Perform administrative duties and manage library materials and information.
• Work 2 evenings per week and 1 in 4 Saturdays on a 4-week pattern.

Skills

Customer service

Communication

Digital skills

Teamwork

Event support

Job description

Oxfordshire County Council seeks a Customer Service Adviser for Banbury Library. The role involves frontline customer interaction, helping users find resources, and assisting with events for the local community. It requires strong digital skills, calm under pressure, and excellent communication.

The position includes two evenings per week and one Saturday per four weeks, with a full-time pattern. Salary listed: £25,185 to £25,583 per year.