Peripatetic Customer Service Adviser Thame Library

Oxfordshire Bus Enhanced Partnership; Thame; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working

Learning and development opportunities

Generous holiday (up to 32 days)

LGPS pension up to 19.9%

Retail discounts

Family-friendly policies

Job summary

Oxfordshire County Council operates a network of library services across the county. This role supports customers in person, by phone or email, helps them access resources and handles administrative tasks to keep library services running smoothly.

You will contribute to a positive customer experience, work across locations and adapt to changing schedules as the service modernises and expands access to events and learning opportunities.

Qualifications

• Experience in customer service is desirable.
• Confident and enthusiastic with strong people skills.
• Willingness to work flexibly across locations.

Responsibilities

• Act as the first point of contact with library customers and partners.
• Help users find and use resources and handle inquiries by phone, email or in person.
• Perform administrative and clerical duties and organise library materials and information.

Skills

Customer service

Communication

Administration

Conflict resolution

Tools

Microsoft Office

Job description

About Us

Our libraries are about so much more than books - they are places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired! You'll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!

Rewards and benefits

• We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working.
• We offer some of the best learning and development opportunities to support your ongoing development.
• We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday.
• You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary.
• a range of local and national retail discounts.
• a host of enhanced family friendly policies including carers leave and paid time off for volunteering.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to: Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to: Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to: Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.