Peripatetic Library Customer Service Adviser

Oxfordshire County Council; Thame; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Flexible working hours

Local Government Pension Scheme (LGPS)

Retail discounts

Additional holiday purchase option

Job summary

Oxfordshire County Council’s Libraries Service is seeking a Peripatetic Customer Service Adviser to join Thame Library. This part-time role involves welcoming customers, helping them find resources, and handling administrative duties across different locations.

You will engage with library users face-to-face, by email and by phone, contributing to a high-quality customer experience in a busy county library network. The role offers flexible working patterns and development opportunities.

Qualifications

• Confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role.
• Ability to interact with library users face-to-face, via email or by telephone.
• Willingness to work at different locations as a peripatetic role.

Responsibilities

• Welcome library customers and partners, assisting with information needs and resource access.
• Handle administrative tasks and organise library materials and information.
• Support flexible working arrangements and adapt to changing locations as required.

Skills

Customer service

Communication

Face-to-face service

Organisational skills

Job description

Oxfordshire County Council’s Libraries Service is seeking a Peripatetic Customer Service Adviser to join Thame Library. This part-time role involves welcoming customers, helping them find resources, and handling administrative duties across different locations.

You will engage with library users face-to-face, by email and by phone, contributing to a high-quality customer experience in a busy county library network. The role offers flexible working patterns and development opportunities.