Library Customer Advisor: Digital Help & Community Events

WMJobs; Worcester; On-site; GBP 13,000 - 14,000; Full time

Job summary

WMJobs in Worcester is looking for a Library Customer Advisor (The Hive) to join our Libraries team on a permanent contract. The role is 19.5 hours per week and based at The Hive. You will help customers access resources, provide digital one-to-one support, and lead events such as storytelling for children or online activity groups for adults.

A strong customer service background is desirable. Working hours rotate, including some weekends and evenings; please apply with evidence of how you meet

Responsibilities

• Assist customers to access a wide range of resources and services.
• Provide digital one-to-one support.
• Lead events and activities such as children's song or storytelling sessions.
• Support adults in online activity groups.
• Work in a fast-paced customer-focused environment.

Job description

WMJobs in Worcester is looking for a Library Customer Advisor (The Hive) to join our Libraries team on a permanent contract. The role is 19.5 hours per week and based at The Hive. You will help customers access resources, provide digital one-to-one support, and lead events such as storytelling for children or online activity groups for adults.

A strong customer service background is desirable. Working hours rotate, including some weekends and evenings; please apply with evidence of how you meet