Library Customer Advisor: Digital Support & Events

WORCESTERSHIRE COUNTY COUNCIL; Hollywood; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Job summary

Worcestershire Libraries in Redditch are recruiting for a customer-focused role across Redditch, Alvechurch, Wythall and Woodrow libraries. The role involves helping customers access resources, offering digital one-to-one support, and leading events such as song or storytelling sessions for children.

You will be enthusiastic, energetic and flexible with strong customer service skills. Working hours include Saturdays on a rota basis, with interviews including a group session for successful

Qualifications

• Enthusiastic, energetic and flexible with excellent customer service skills.

Responsibilities

• Provide digital one-to-one support to library users.
• Lead events and activities such as songs or storytelling sessions for children.
• Coordinate online activity groups for adults and support a wide range of library services across Redditch, Alvechurch, Wythall and Woodrow libraries.

Skills

Customer service

Job description

Worcestershire Libraries in Redditch are recruiting for a customer-focused role across Redditch, Alvechurch, Wythall and Woodrow libraries. The role involves helping customers access resources, offering digital one-to-one support, and leading events such as song or storytelling sessions for children.

You will be enthusiastic, energetic and flexible with strong customer service skills. Working hours include Saturdays on a rota basis, with interviews including a group session for successful