Library Customer Advisor

WMJobs; Redditch, Alvechurch CP, Wythall CP, Woodrow; On-site; GBP 3,000 - 20,000; Full time

Benefits offered by this job

Great Holiday Entitlement

LGPS pension

Professional Learning & Development

Job summary

Worcestershire County Council Libraries are recruiting a Library Customer Advisor for the Redditch cluster, covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, involves helping customers access resources and services, and includes digital one-to-one support as well as leading events for children and adults.

Working hours are on a rota basis and include Saturdays. If you enjoy delivering excellent customer service in a busy, welcoming environment, we’d like to hear

Qualifications

• Experience in customer service or retail is beneficial.
• Willingness to work as part of a rota including Saturdays.
• Ability to engage customers and provide helpful service.

Responsibilities

• Provide digital one-to-one support to library users.
• Help customers access a wide range of resources and services.
• Lead events and activities such as songs or storytelling sessions for children.
• Run online activity groups for adults and support remote access to services.

Job description

Worcestershire County Council,

Job Title:

Library Customer Advisor

Salary:

£3,111 to £20,234 per annum (Dependent on hours of position & experience)

Hours:

4.5 hours, Saturday role

Location:

Covering Redditch, Alvechurch, Wythall and Woodrow Libraries

Team:

Redditch Library Cluster

Contract:

Permanent

The Role:

Worcestershire Libraries are recruiting. We have a vacancy in the Redditch Cluster working across Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.

You will need to be enthusiastic, energetic and flexible with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You may have a background in retail, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Working hours are based on a rota and include Saturdays.

If you would like more information please contact Michele Campbell at [e-mail]

Interviews will include a group session with those who are successful moving on to a 1-1 interview.

We are inclusive - this is important to us and we are proud to be a Disability Confident Employer. Disability Confident is helping us recruit and retain great people to meet our workforce needs. If you have a disability and require reasonable adjustments, please let us know.

Benefits:

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage.

• Worcestershire County Council - Why work for us?

Some of these offers include:

• Great Holiday Entitlement: As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you're successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development: We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.

Application Closing Date:

30th August 2026

Anticipated Interview Date:

Monday 7th September 2026

Attached documents:

• Library Customer Advisor March 2010 PS.docx
• Library Customer Advisor March 2010 JD.doc