Weekend Library Advisor: Digital Help & Events

WMJobs; England; On-site; GBP 3,000 - 20,000; Full time

Benefits offered by this job

Great Holiday Entitlement

LGPS pension

Professional Learning & Development

Job summary

Worcestershire County Council Libraries are recruiting a Library Customer Advisor for the Redditch cluster, covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, involves helping customers access resources and services, and includes digital one-to-one support as well as leading events for children and adults.

Working hours are on a rota basis and include Saturdays. If you enjoy delivering excellent customer service in a busy, welcoming environment, we’d like to hear

Qualifications

• Experience in customer service or retail is beneficial.
• Willingness to work as part of a rota including Saturdays.
• Ability to engage customers and provide helpful service.

Responsibilities

• Provide digital one-to-one support to library users.
• Help customers access a wide range of resources and services.
• Lead events and activities such as songs or storytelling sessions for children.
• Run online activity groups for adults and support remote access to services.

Job description

Worcestershire County Council Libraries are recruiting a Library Customer Advisor for the Redditch cluster, covering Redditch, Alvechurch, Wythall and Woodrow libraries. The role is diverse, involves helping customers access resources and services, and includes digital one-to-one support as well as leading events for children and adults.

Working hours are on a rota basis and include Saturdays. If you enjoy delivering excellent customer service in a busy, welcoming environment, we’d like to hear