Library Customer Advisor

WORCESTERSHIRE COUNTY COUNCIL; Worcester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Worcestershire County Council Library Service is seeking a Customer Advisor to join the integrated public and University Library. The role is diverse, including digital one-to-one support, leading events such as songs and storytelling for children, and online activity groups for adults.

You will deliver excellent customer service in a fast-paced library environment and help customers access resources and services.

Responsibilities

• Provide digital one-to-one support to customers
• Lead events and activities such as songs or storytelling for children
• Run online activity groups for adults
• Deliver excellent customer service in a fast-paced environment

Job description

This is a fantastic opportunity to work as part of the first integrated public and University Library in the UK.

The Library Customer Advisor role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.

You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You will have a strong background in customer service; possibly in retail, hospitality, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Please outline how you meet the criteria in the Job Description and Person Specification in your statement.

Working hours are based on a 2 week rota and include some weekend working and some evening (until 10pm) working.

While you are working hard, doing your best for the people of Worcestershire, we will do our best to provide an environment that supports and inspires you. Here are some of the top reasons why you should work here.

Equality & Diversity: The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents., The work we do at Worcestershire County Council matters! We are there for the most vulnerable people in society who need us the most, we are helping to build a successful and growing local economy, we protect our environment, we improve outcomes for our children, young people and families, and we help ensure our residents are healthier, live longer and have a better quality of life. In short, what we do makes a difference to people's lives!

With so many ways to contribute, the chances are we have a job opportunity that's the career for you.