Library Customer Advisor

WMJobs; Worcester; On-site; GBP 13,000 - 14,000; Full time

Job summary

WMJobs in Worcester is looking for a Library Customer Advisor (The Hive) to join our Libraries team on a permanent contract. The role is 19.5 hours per week and based at The Hive. You will help customers access resources, provide digital one-to-one support, and lead events such as storytelling for children or online activity groups for adults.

A strong customer service background is desirable. Working hours rotate, including some weekends and evenings; please apply with evidence of how you meet

Responsibilities

• Assist customers to access a wide range of resources and services.
• Provide digital one-to-one support.
• Lead events and activities such as children's song or storytelling sessions.
• Support adults in online activity groups.
• Work in a fast-paced customer-focused environment.

Job description

Job Title: Library Customer Advisor (The Hive)

Salary: £ £13482.93 - £13696.91 per annum

19.5 hours per week

Location: The Hive

Team: Libraries

Permanent Contract

The Role:

This is a fantastic opportunity to work as part of the first integrated public and University Library in the UK.

The Library Customer Advisor role is diverse, exciting and no two days are the same. You will help our customers access a wide range of resources and services. A typical day could see you provide digital one to one support, lead events and activities such as a song or storytelling session for children or an online activity group for adults. Expect to learn something new every day in a fast-paced customer focused environment.

You will need to be enthusiastic, flexible and energetic, with excellent customer service skills. A will to find an answer to whatever question is asked is key.

You will have a strong background in customer service; possibly in retail, hospitality, community, education, early years or library work - but whatever your experience, your understanding of the customer will be crucial. If you enjoy working with people, thrive on providing excellent customer service and you would like to be part of an innovative and enthusiastic team, then we would like to hear from you.

Please outline how you meet the criteria in the Job Description and Person Specification in your statement.

Working hours are based on a 2 week rota and include some weekend working and some evening (until 10pm) working.

For further information please contact: Stephanie Jones ([e-mail])

Equality & Diversity:

The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.

Application Closing Date: Tuesday 1st September 2026

Anticipated Group Interview Date: Wednesday 9th September 2026

Anticipated Group Interview Date: Friday 11th September 2026

Attached documents

Library Customer Advisor March 2010 PS.docx

Library Customer Advisor March 2010 JD.doc